I think the idea of appointing 2 or 3 Quicktate or iDictate Typists to *voluntarily* take on the part-time duties of 'Forum Moderator' would greatly enhance the Quicktate Zendesk Forum and provide a better user experience for Typists.
The announcement was made in December of 2010 for Typists to begin using the "Help Desk" rather than sending emails to the staff and it was also suggested that Typists search for answers among the "Forum" before contacting the staff directly.
The original idea was obviously a very proactive move on behalf of the company, with intentions of utilizing the forum as a hub to streamline all communication, provide quick answers to frequently asked questions, and solutions for minor issues. However, it seems that many of the Typists are not even aware of the Forum, or maybe they just decide not to reach out for assistance once they notice large amounts of time that has passed between other questions that have been posted and have gone unanswered.
I took it upon myself to go through some of the older questions and provide support for those who were in need. Now I have users sending me direct emails asking various questions (some Typists and some seeking employment). I do not mind helping people to the best of my ability, I just think using the forum as a platform for these Q & A's would be more beneficial in the long run. It would also be a good idea to improve upon the forum categories and add some helpful tips, solutions to common issues, and a detailed set of FAQ's for Typists.
I would like to hear some opinions or additional ideas from other Typists......
If management decides to use any of my ideas, I will be first in line to volunteer some of my spare time and contribute my available resources to help out in any area that I can.