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Julie Harlow December 12, 2010 Tips & Tricks

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Julie Harlow October 27, 2014 Tips & Tricks

Study Guide

  1. When you are asked "Who was the Salesperson that helped the Customer?",
    • If you know the Salesperson's name, and it is not on the drop down list, type the name as accurately as you can, using upper and lower case as appropriate.
    • If Salesperson gives only his first name, and you see only one potential match in the drop-down list (with or without a last name), you should assume it's the same person.
    • Select "Cannot be determined" if you do not know the Salesperson's name.
  2. When you Summarize the conversation:
    • Start out with what the Caller wanted. For example, "Caller interested in ..." or "Customer calling for...".  
    • If the Caller has previously spoken to or visited the Dealer, always select "Customer calling back about..."
    • Then select the make and model of the vehicle the customer is calling about. For example, "2008 BMW 333i", "2013 Honda Civic" ...
    • If you know the make (i.e. Honda) but are unable to determine the model, select the word "other Honda model" which you will find at the end of the drop down list.
    • Then add what the Salesperson did and will do. For example, "Salesperson checked price and will check inventory and call back".
  3. When you listen to the Audio, make note of the Caller's area code (3 digits) and phone number (7 digits). If you don't know the area code, you may have to type just the 7 digit phone number. Enter phone numbers in this format: 2125551212.
  4. If the Caller said he was too far away to visit the dealership, enter this information when you are asked. Being far away isn't the same as being TOO far away.
  5. Listen carefully to determine if the Caller left a message on voicemail or with a person.
  6. If caller didn't speak to a Salesperson, then don't say Salesperson did this or did that, because you don't know what the Salesperson did, if anything.
  7. Don't say that Salesperson did something if they didn't do it.
  8. Don't say that Salesperson will do something if they didn't say they will do it.
  9. Accuracy is critical. Contractors will not be compensated for forms with errors.

Form B FAQS

Q1: The Caller states only that she is trying to transfer title on a vehicle, and there was no discussion about being interested in purchasing a vehicle. How should this be scored? 

A1: This is NOT a sales call.  Someone calling to transfer title is NOT calling to buy a car.  You should select Caller “was not a prospect”.

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Q2: The Caller wants to talk to the Finance Department for his vehicle. How should this be scored? 

A2: This is NOT a sales call.  Under this scenario, you should assume the Caller already selected a car to buy. You generally don’t ask for the Finance department BEFORE you select your car. Therefore this is NOT a sales call. You should select Caller “was not a prospect”.

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Q3: What if the Caller told the Salesperson that they live far away from the dealership but are actually still WILLING to visit the dealership?  How should I answer the question ‘Did the caller say he was too far away to visit the dealership?’

A3:  If the caller states they are willing to visit the dealership, select “no”, when asked if  “Caller was too far away to visit dealership”. This is a potential sale.

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Q4: If the Caller hung up or was disconnected AFTER being transferred to a Salesperson, the best option is to select Caller “did not reach”, rather than Caller “hung up”.  

A4: If the Caller hung up or was disconnected AFTER he mentioned buying a car, the best option is to select Caller “did not reach”, rather than Caller “hung up”.

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Q5: If the Caller hung up or was disconnected BEFORE he mentioned buying a car, the best option is to select Caller “hung up”.


A5: If the Caller hung up or was disconnected BEFORE he asked to talk to a Salesperson, the best option is to select Caller “hung up”.

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Q6: What should I do when caller asks about more than one vehicle?  

A6: Enter one of the vehicle names in the vehicle search option. If they state a preferred vehicle, then choose that one. For example, “I’m interested in the 2014 Honda Accord or the Honda Civic. I would prefer the Accord but if the price is right I would take a Civic.” In this case, enter the Accord.

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Q7: What if a caller is inquiring on behalf of someone else? 

 A7: Answer all questions as normal, but for the question Did the Salesperson try to schedule an appointment with Customer?, you should select “Salesperson was unable to try to schedule an appointment ...”   

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Q8: Caller asked about renting a car for a week. How should this be entered? 

A8: A short-term rental is not the same as leasing a car. This should be entered as The Caller “was not a Prospect”.

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Q9: Caller provided her name but she had an accent and there was no way to understand what she was saying.  How do I score this?  

A9: When asked  “What was the Caller's name?”, you should select “cannot be determined”.

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Q10: If a Caller is connected to voicemail, the Salesman’s voicemail greeting usually includes his own name and asks the Customer to leave their name and number. Should the boxes be checked as if the Salesperson provided his name and asked these questions himself?  

A10: No, if the call was transferred to voicemail, then the Salesman (himself) did not and could not ask these questions.  So, in short, no.

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Q11: If the customer says they live very far away and don't want to visit the dealership unless everything is already in place, is this considered to be "too far away to visit the dealership?" Or is this considered a potential Sale?  

A11: This would be considered “too far away to visit” unless they did in fact secure an appointment.

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 Q12: When a salesperson tries to schedule an appointment and the customer responds by saying they will stop by at some non-specific distant time in the future (e.g. next week), is this considered a successful appointment scheduling? 

A12: No. This would not be considered an appointment. An appointment must have a specific time or a time-frame that is within a 2 hour time-frame. For example, Dealer: “We close in two hours.” and Caller states: “I will be in before you close.” Under this example, answer “yes” to the question  “Was an appointment successfully scheduled?” 

The following are all examples of valid appointments:

1. i'll be in before you close today.

2. I'll meet you between 12 and 2 tomorrow

3. I'll be there next Monday (5 days from now) at 1:00.

4. I'll be there next Monday (5 days from now) after I get off work at 2:00.

  1. 5.                  I get off of work at four and will come directly to the dealership.
  2. 6.                  I will see you between 3 and 330 on December 5.

 

The following are NOT valid appointments:

A. I will be there this afternoon.

B. I am coming to see the car tomorrow.

C. I’ll be there after I get some money.

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Q13: When a salesperson tries to schedule an appointment and the customer responds by saying they will stop by at some non-specific time, but within a few days, is this considered a successful appointment scheduling? 

A13: No. This would not be considered an appointment. An appointment must have a specific time or a timeframe that is within 2 hours.

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Q14:    If Caller asked for “Finance Department”, what should I enter? 

A14: This is NOT a sales call.  Under this scenario, you should assume the Caller already selected a car to buy. You generally don’t ask for the Finance department BEFORE you select your car.  Therefore this is NOT a sales call. You should select Caller “was not a prospect”.

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Q15:    If Caller asked for  “Title Department”, what should I enter? 

A15: You may enter: The Caller asked for  “Title Department”, or The Caller “was not a prospect”.

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Q16: If Caller only asked for business hours and/or directions, and didn’t talk about a car, how should this call be scored? 

A16:  For now, enter: The Caller was not a prospect.

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Q17: If the caller speaks to a receptionist and got information about a car, do we score that as though they spoke to a Salesperson? 

A17: Yes. But be careful. If the Caller only asked for directions and/or hours, then it would not be a prospect.

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Q18: What do we do if the Salesperson never asked, but the Caller provided his phone number voluntarily? 

A18: If the Salesperson got the Caller’s phone number, no matter how he got it, then the answer to the question “Did the Salesperson ask for the Customer's phone number?” should be “Yes”.

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Q19: If the Salesperson tried to get Caller to make an appointment, but the Caller wouldn’t commit, how do we score this?


A19: The answer to the question “Did the Salesperson try to schedule an appointment with Customer?” would be “Yes”, because he tried. However, the answer to the question “Was an appointment successfully scheduled?” would be no, because the Caller would not commit.

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Q20: There are two or more salespersons having the same first name.  Who should we chose if he does not mention his surname (last name)?

A20: Neither. You should type in the first name.

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Q21: How would you handle a call where the Caller asks for the service department and talks to the Service Department and then decides he wants to talk to the Sales Department?

 

A21: You should score for the higher ticket item. In this scenario, sales of a car is likely much more expensive than a service issue.

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Q22: How would you handle a call where the Caller asks about both a new car and a used car? 

A22: You should score for the higher ticket item. In this scenario, sales of a new car is probably more expensive than a used car.

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Q23: What do I do if the Caller and Salesperson started talking in spanish midway through the file? 

A23: Select “Not a prospect”.

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 Q24:  If the Caller already spoke to  a Salesperson or a Service Advisor and is calling back to get more info, or discuss the issue further, or to follow up...How should this be entered? 

A24:  select:  Caller  “was calling back about”; and

 Answer “yes” to the question: “Did the Salesperson ask for the Customer's phone number?”;

Answer “yes” to the question: “Did the Salesperson try to schedule an appointment with Customer?”;

Do not answer the question: “What was Caller's phone number?”

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Q25: The Caller asked for a USED 2014 car that had 12,000 miles on it.  Would I select "Used" or would it still be considered "New" since it's a 2014?   

A25:  If the Caller specific USED car, then you should select “USED”. That is more important that the actual year of the car.

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Q26:  Since some dealerships have caller ID, I have came across a few salespersons who, while looking at their caller ID, they ask, "Is the … 4230 I see on my caller ID a good phone number for you?" but they don't always say the phone number even though the customer will say, "yes."  Should I still go ahead and check "Yes" that the salesperson did ask for the Customer's phone number and then check "Cannot be determined" since the number was never said?

A26:  Correct. If you’re certain both Caller and Salesperson had a “meeting of the mind” regarding the phone number, go ahead and select “yes, Salesperson asked for the phone number”. And since you never heard the number, “Cannot be determined” would be correct.

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Q27:  If the caller says he may/probably/might come in at (insert day and/or time here), is that considered a successful appointment?

A27: No!  That’s not an appointment; nor is it a commitment.

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Q28: If the Caller asks for the Finance Department for price negotiation, is this considered a potential sale?    

 A28: Probably not, but... The goal is to determine if the Caller is a new prospect. It is not customary in the auto industry to negotiate a price without first selecting a car.  On one hand, you should assume that the Caller already selected a car and now wants to negotiate the price.  That said, you would have to listen to the whole call to determine how to complete the form.  If you determine that the Caller never spoke to the car dealership before and he was indeed a new prospective buyer, then I would treat the Caller as a new prospect looking to buy a car.

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Q29: If a caller is following up on a car he purchased or asking when his/her car is going to be delivered, how do I score it?

A29: Score this as follows: The “Caller was calling back about”...

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Q30:  What if the Salesperson asked the Caller for his phone number and they refuse to give it to them?

 A30: The question on the form asks: “Did the Salesperson ask for (or say he already had) the Customer's phone number? (Answer “yes” If the Salesperson got the Caller’s phone number, no matter how he got it).”

Since the Salesman did ask, the answer would be "yes".

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Q31:  What if the Salesperson asked the Caller for his email address?


A31:  That is irrelevant! The question on the form asks: “Did the Salesperson ask for (or say he already had) the Customer's phone number?

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Q32: If I am sure that the Caller has had  contact with, or a relationship with this dealership before, or is an existing customer, or a repeat customer, or bought a car from this dealer before, or had his car serviced here before, or bought parts here before…. should I score this file differently?


A32: Yes. When you see the question “Did the Salesperson ask for (or say he already had) the Customer's phone number?”, you should answer “yes”, because we know the dealer already had Caller’s phone number.

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Q33: Many people call in and ask about an appointment for a car wash, oil change, or express service. 

The Service Advisor tells them to "just come in". How do I answer these questions?: 

a. Did the rep try to schedule an appointment? 

b. Was an appointment scheduled?

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A33: If Dealer says to just come on in for service, you should answer "yes" to the question "Did the rep try to schedule an appointment?" 

If the Caller says "great I’ll be right in" (or something like that), then answer "yes", the appointment was scheduled. 

If the caller does not clearly state they will be coming during some specific time period, then answer "no" to the question "Was an appointment scheduled?" 

This answer pertains to a car wash, oil change, or express service.

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Q34: How do I enter the make and model of the car if the caller gives only a stock number?


A34: You will know the “make” of car (manufacturer) based on how the phone is answered. (example: “Good morning, Henderson Toyota”). Then, if you don’t know the model, select the last car on the list of (in this example) Toyotas, which will be “Other Toyota Model”. 

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Q35: If a customer called in asking to see if a car was still available and the salesman told the customer the car was sold, didn’t say anything else to the customer, and the customer then ended the call, how would this be scored?  Should I select “Not a Prospect” or go ahead and fill the form out listing the Salesman’s name and that he answered the customer’s question, or something different?

A35: The sales rep did a terrible job.  Score as usual and be sure to select "no attempt to get contact info" and "no attempt to schedule an appointment".

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Q36:  What should we enter if the caller is calling to confirm an appointment already scheduled?


A36: Select Caller "was calling back about" + "appointment for".... And then continue filling out the form.

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Q37: When I process Form B files, one thing I have noticed is that some of the jobs time out before they finish.  I have been hitting transcribe immediately afterward and it usually brings the file right back up, but not always, so I have lost a few that way.  

Is there a way to tell when they will time out, or a way to keep them from doing so?   I just want to make sure I am doing everything I can to get these done correctly.  

A37: Sometimes the countdown timer reaches zero while you are still listening to the audio.  You should fill in a field in the form to start the clock over again.  As a practical recommendation, most analysts fill out the form as they are listening to the audio, in which case a “time-out” shouldn’t be an issue.

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Q38: If the caller says that they live pretty far from the dealership, but never says that it is too far for them to drive, do I still mark it as "out of area"?  

A38: No. The question asks if the “Caller said he was too far away to visit the dealership”.


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Q39: Caller reaches receptionist and asks about a car she saw online, gives the model, make and year, but does not specify whether she is buying or leasing.  Receptionist says she needs to speak to a salesperson. How should this be scored?

A39: There are a few acceptable options. Just make sure your selection is accurate:

Caller "asked about", "buying a", "used" “car”;  or
Caller "asked for", "a salesperson for a", "used" “car”.

 

Both the above are correct.

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Q40: Caller asks for a Salesperson for a particular truck he saw online.  He is connected to a sales manager and tells this manager that he believes he spoke to him sometime within the last month about buying a truck. How should this be scored?

 

A40: Since the Caller has already spoken to this dealership, you should select:

Caller "was calling back about"...

 

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Q41: Under what circumstance would you score "sales department" as opposed to "salesperson".  In other words, if caller does not specify one or the other, only that they need to speak to someone in sales, which one is correct?

Q41: Salesperson and Sales Department  can be used interchangeably. We offer them both since grammatically, one sometimes sounds better than the other.


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Q42: If during the call, you discover that the entries you chose in the first line of scoring are incorrect, should you always go back and change them?  For instance, if during the call customer reveals that he spoke to the salesperson earlier.

A42: Of course you should fix your answers. It is imperative that the forms be completed accurately.

 

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Q43: The caller says that they live out of the area and before they make the trip, they just just want to make sure that things are all in place, but would obviously make the trip if everything looks good.  How should I score the “out of the area” question.

A43: Please read the questions. The question asks if the “Caller said he was too far away to visit the dealership”. So if the Caller says or implies that he can come to the dealership, then it’s clear that it’s NOT too far away.

 

You will know it’s too far away when the Caller says something like “Henderson Nevada? I can’t drive that far!”


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Q44: If someone leaves a voice mail for a salesperson but it pertains only to CUSTOMER SELLING their car to the dealer, as opposed to the purchase of a vehicle. Do I select, not a prospect?


A44: Correct, “not a prospect”.

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Julie Harlow May 30, 2014 Tips & Tricks

                                                                                                           Automotive Forms B

 

Description

A. Listen to audio recordings of phone conversations

B. Answer questions about the conversations by filling out a form

 

If you are a good listener, this could be a lot of fun and very easy.

Accuracy is critical.

 

Qualification Process

1. Review the Study Guide and Faqs at https://quicktate.zendesk.com/entries/80405518-Form-B-Study-Guide-a...

2. Log in to Quicktate and take Automobile Forms "B" quiz (approx 5 minutes)

3. Then take Automobile Forms "B" test (approx 15-30 minutes - if you do not finish in one session, you can continue when you log back in.)

 

Forms Compensation

Automobile Forms "B": $ 0.40 each

However, if you type at least 100 English Quicktate words for each Auto "B" Form you process during the billing cycle, compensation for all Auto "B " Forms processed during that billing cycle will be increased from $ 0.40 to $ 0.50 each. This extra $0.10 will be shown in your Work History as a “Form B Bonus”.

Bonus Examples:

 

Auto B Forms

 

2nd column x 100

Regular Typing

 

 

 

 

Bonus

 

If you analyze

25

Automobile Forms during the billing cycle

AND you typed

2,500

or more words during the billing cycle, you'd get a bonus of

$0.10

for each of your

25

Forms

for a total bonus of

$2.50

If you analyze

100

Automobile Forms during the billing cycle

AND you typed

10,000

or more words during the billing cycle, you'd get a bonus of

$0.10

for each of your

100

Forms

for a total bonus of

$10.00

If you analyze

500

Automobile Forms during the billing cycle

AND you typed

50,000

or more words during the billing cycle, you'd get a bonus of

$0.10

for each of your

500

Forms

for a total bonus of

$50.00

If you analyze

1,000

Automobile Forms during the billing cycle

AND you typed

100,000

or more words during the billing cycle, you'd get a bonus of

$0.10

for each of your

1,000

Forms

for a total bonus of

$100.00

 

Please note that Quicktate does not get paid if we deliver wrong answers to the client.  Accordingly, if at any time any of your forms are determined to be wrong, you will not be paid for that file. If you were already paid, then the compensation for the incorrect form(s) will be deducted from a future payment to you.

If Quicktate receives more than one (1) complaint about your forms, we will not be able to offer automobile forms to you any longer.

Lastly, you will now see your Form B Bonus compensation (if earned) in your Work History after the billing period closes each Thursday at midnight (Central Time). You should anticipate seeing it sometime each Friday.

Providing the car dealers with 100% accurate information is critical to their business.  In the automobile industry, when callers inquire about a car, statistics show that there is a significant likelihood that that caller will actually buy a car (from someone) within the next 2 weeks. The dealer wants to ensure that they fully help that customer with the best possible level of service and that they make the sale.

When the Salesperson does not invite the caller to come in to the dealership or does not get their contact info..., the Sales manager is "alerted" and the salesman gets in trouble.

If the Salesperson does invite the caller to come in to the dealership and we incorrectly tell the manager that he didn't, then Quicktate is penalized.

This is why it is imperative to answer questions correctly. As a simple example, if the caller confirms he's coming in to see the car at noon, and the Tater incorrectly says that an appointment wasn't made, then we will not be able to offer files to that Tater any more.

In summary, it is essential that you listen to the conversation very carefully - and listen to the "entire" conversation, as some of the answers are not provided until the end of the call.

 

 

 

Julie Harlow December 9, 2013 Tips & Tricks

Typing and Analyzing Files for Quicktate and iDictate

Thank you for your interest in typing and analyzing files for Quicktate and iDictate!

Who we are

Quicktate transcribes voicemail messages, memos, letters, legal files, medical files, recordings of phone calls, conference calls and other audio files.

Quicktate also audits, summarizes, evaluates and analyzes audio recordings and phone conversations.

Some audio files, like voicemail messages, may average just 2-3 minutes in length, while other recordings may be significantly longer, perhaps as long as an hour or two.

IDictate transcribes all types of files, except for voicemail messages.

What we require of our contractors

1. Accurate spelling and punctuation.

2. Individuals that know how to follow instructions.

3. Typists that can listen to voice files and accurately type what they hear.

4. Experienced and professional transcriptionists.

5. Typists with their own equipment, supplies, facilities (office/ work space).

6. Honesty, integrity and reliability.

7. No convictions of a felony or misdemeanor on your record. (Do not proceed if you have any conviction on your record.)

8. Take a typing quiz for for each language or speciality you are interested in (examples: English, Spanish, French, Medical, etc.).  You may also be given an opportunity to be tested to analyze audio files.

9. Take a test to ensure you understand Quicktate's requirements.

10. Depending on how you scored on your Quicktate typing test, you may qualify to be tested to also offer your services to iDictate.

As an Independent Contractor, you can select your own hours that you want to work. You can work as few, or as many hours as you want. We are open for business 24 hours/ day; 7 days/ week.

How to get started to determine if you qualify to receive typing and/or analyst assignments


The following must be done in order.

1. Review and follow all procedures and requirements outlined in our Help Desk.

2. Review and follow all procedures and requirements outlined in the HIPAA Business Associate Agreement (below).

3. Fill out the form below and tell us a little bit about yourself.  This will create a typist account in our system, which will be activated if your references check out, you pass your tests and quizzes, and we decide to offer you typing assignments. Make sure you write down your typist account username and password during signup.

4.When you create your typist account, you are agreeing to abide by our strict confidentiality requirements and code of ethics (outlined below). You will also be providing us with references. You should use NON-family members as your references.

5. Carefully review all postings to our Help Desk . This should provide you with answers to your questions.

6. Take our Quiz so we can determine if we can offer you assignments (see our Help Desk for details https://quicktate.zendesk.com/ ). Answer each question and fill out the form completely. You must use Firefox or Safari browser. Opera may work too.

7. Background Checks:

After you pass the Quiz and the typing test, we will run a background check on you. You agree to pay the $15 cost of the background check. This may be paid using PayPal or credit card.

When you click "I Agree" on our Sign up form, you are also agreeing to the following:


I acknowledge that I am offering my services as an independent contractor to iDictate and/or Quicktate ("Company").


I acknowledge that I decide when, how much, or how little I work, and that I set my own hours.


I acknowledge that I unilaterally decide where to do my typing, whether that is in my office, my home, or anywhere else.


I have invested capital to purchase or rent my office or home office, office facilities, equipment and supplies.


I hire and direct and have the right to hire and direct my own assistants and staff, and I am responsible for paying them. Anyone working for me is not an agent or representative of Company. Further, I am responsible for supervising my assistants.


I am personally responsible for maintaining my own office, computer(s) and other equipment such as, but not limited to speakers, headsets, software, hardware, monitors, foot pedals etc.


I am responsible for my own continuing and recurring liabilities or obligations for my work facilities (rent, mortgage payment, utilities, computer repairs, etc.)


My ability to make a profit, or risk of suffering a loss is based on the relationship between my income and my expenses. I understand that if the customer speaks slowly, necessitating that I spend extra time transcribing, I run the risk of losing money especially if I am paying my assistant(s) by the hour.


I agree to deliver the transcription to Company at the pricing agreed to in advance.


I understand that I have the right to provide my transcription services to other companies or clients at any time.


I acknowledge that I offer my transcription service to the general public and have the necessary business license for my transcription business.


I agree that if and when I accept any assignment from Company, I am responsible and obligated to complete it. Further, I have the skills to accept and complete assignments and do not need to be trained.


Once I accept and complete an assignment, I understand and agree that I do not have the right to be offered, or the obligation to accept future assignments. If company would like to offer me an additional assignment, this may be done by e-mail or Yahoo messenger.


If and when I am offered an assignment, I am free to accept or reject it. If I accept it, I acknowledge that Company cannot tell me how to do the work.


Each file that I am offered is considered one assignment.


I acknowledge that company cannot control or direct the order or sequence that I do my work.


This agreement supersedes and replaces any and all prior agreements between the Parties.

Julie Harlow October 18, 2013 Tips & Tricks

The Quiz and typing tests for iDictate are located on your Quicktate typist account. To select the iDictate testing, select the iDictate Eligible option.

Log in to retrieve your audio file(s) at https://idictate.biz with your Username and password once you have received your email that you are able to accept assignments.  Click on just one voice file (select the oldest file if more than one) and save it to your desktop.  See “File Description” for special instructions from the client.

Type the document the best you can.  Use Times New Roman size 14 font unless the instructions say otherwise.

Insert four asterisks **** in place of a word (or group of words) you don’t understand.  If several words in a row are not clear, you can type [inaudible].  Don’t make up words. Make sure your document is properly/ professionally formatted.

Type "Transcribed by http://idictate.com" in font 8 at the bottom of the last page of every job (transcript). Please do not do this as a footer, it is to be typed on the past page of the transcript. (unless the client requests that it not be added)  (This does NOT need to be on every page).

Be sure to indent your files to 1" on the page set up.

Please make sure to change view to 100% before submitting files to proofs or upload files if you have been approved to do so.

When saving your document, be sure to save it as a Microsoft Word 97-03 Document. DO NOT use Open Office or Works or Google Docs. (Do not save as .docx).

Name the Word document on your computer with the exact name as the voice file but change the ".mp3" to ".doc". (Don't add .doc, just save as .doc)  For example, if the audio file is named "RE3138161823-20070521-1906554-LEG-DEM-0461.mp3", your transcript should be named "RE3138161823-20070521-1906554-LEG-DEM-0461.

Proof read your work, to make sure it's perfect. Always re-listen to audios after completing documents to ensure you have captured the correct wording, and capture words that you may have missed the first time.

You should assume that your finished file will be delivered to the client "as-is".  Do not rely on a proofer to fix your mistakes.

Email your finished files - one at a time, as you finish - to proofs@idictate.com.

Put the client’s name and file name in the Subject Line of your email.  For example: "Bob Smith RE5167477300-20070521-162239-LEG-DS400350.

We may return your file to you with comments and a request for corrections.  (Please make sure the corrections are done in a timely manner, especially if the file is a Rush or Super-Rush)

When being assigned files, if you see a "Super Rush" job in your pending folder, this should get priority over everything else.  Then comes “Rush”. Our goal is to have Super Rush jobs finished and delivered with an hour of receiving the file from client.  The goal for Rush jobs is 2 hours from the time submitted by client.

The date and time on the file pertains to the date and time it was submitted by our client, not necessarily when the job was put into your folder.

All depositions are to be emailed to proofs.  Do not upload a deposition to the client even if you are eventually approved to upload completed files to the client.

Finished iDictate test files are to be emailed to proofs@idictate.com.  Be sure to include your full name.

 

All Quicktate jobs that are downloaded from iDictate or Quicktate cannot be typed in Microsoft word. 
 
Please only type them in Notepad or directly into the transcript box on the transcriber page. 
 
Typing the files in Word and then copying and pasting into the transcript box on the transcriber page causes symbols and characters to appear in the place of letters, and we don't want symbols and characters being sent to the customers.